Refund policy

Last updated: August 30, 2026

Return window

You may request a return of an eligible physical product within 30 calendar days after delivery.

Eligibility

To be eligible, the item must be unused, in the condition received, and returned with its original packaging, accessories, components, and proof of purchase. Returns must be approved before they are sent. Items returned without authorization may not be accepted.

How to request a return

Submit a request through the Contact page and include the order number, reason for the request, and photos when relevant. If approved, we will provide the return instructions and destination.

Damaged, defective, or incorrect items

Inspect the order after delivery. Report an item that arrived damaged, defective, or incorrect within 7 calendar days of delivery so we can review the issue. Include clear photos of the product, packaging, and shipping label when available.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping and for using a trackable method. If we confirm that the wrong item was sent or the item arrived damaged or defective, Move Calmly will provide or reimburse reasonable return shipping instructions. We do not charge a restocking fee for an approved eligible return.

Non-returnable items

We cannot accept products that have been used, altered, damaged after delivery, or returned with missing components. Gift cards, personalized items, and items clearly identified as final sale are not returnable except where required by law. Digital products are generally not returnable after access has been delivered or used, except where required by law or expressly stated on the product page.

Exchanges

We do not offer direct exchanges. If a return is approved, place a new order separately for the preferred item.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Banks and payment providers may require additional time to post the credit. If 15 business days have passed after we confirm the refund and it has not appeared, contact us through the Contact page.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has begun. If the order has already shipped, the eligible-return process above applies.

Nothing in this policy limits rights that cannot be waived under applicable law.